An Interruption

We interrupt these lovely blogging moments to issue a complaint.

Today, I wondered why the phone was so quiet. Usually it rings off the hook. After some investigation I realized we had a problem. NO dial tone.

Putting our chief mechanic/repairman on the job (Princess Sophia), we quickly arrived at the conclusion that it was not an internal problem, but an external one.

Our landline service provider is AT&T. When I called AT&T, they confirmed there is an issue, and gave me a repair date of 2 WEEKS out.

EXCUSE ME????

AND, if I'm not home, they may have to reschedule. No, they could not give me a specific time.

HELLO???? Do they not think I have a life? Do they think I can sit here and blog for two weeks and not move until they show up at my residence? (Well, I probably could, but we'll keep that our little secret - K?)

Now, normally I would just rely on my cell phone. BUT, Grandma lives with us (my mom, the kids' Grandma, but everyone calls her Grandma, even the kids' friends), and is not very steady on her feet. She has LIFELINE service (a WONDERFUL thing, let me tell you), which allows me and mine the ability to leave Grandma in order to flit here and there. We know if she got into trouble, she could get help quickly through her LIFELINE service. But, in order to utilize LIFELINE, you have to have a land line. A funtioning land line.

Do you think AT&T cares that we have an elderly invalid dependent on the telephone residing here? Notta. Nope. No. Made no difference to them.

So, as a consumer, I have options.

Do I:
A. Lose the landline (well, can't really do that because of Grandma and the LIFELINE)
B. Change service providers to SBC Global. I'm sure they could have us up and running within a day or two.
C. Call AT&T daily and nag them.
D. Breath deeply, relax, and say: "Come whenever you like. It's OK. I'll sit right here by my door until you come knocking...."

GRRRRR............

You would think that in today's market, companies would be a little more eager to please their customers, wouldn't you.

For all those that know me, until further notice, call me on the cell...........